By submitting payment to Cit-E-Cycles Electric Bikes you are agreeing to our terms and conditions. Product descriptions and images displayed on this website are for illustrative purposes only. Actual colour specifications for a product may vary depending on your personal computer settings. By ordering and riding an electric bike, the customer assumes all liability and responsibility for injuries resulting from improper usage of said electric bike.
Cit-E-Cycles will price match on goods sold by another authorized dealer. The goods must be the exact same make, model and colour. The goods must be in stock at the other authorized dealer at the time of purchase. Cit-E-Cycles reserves the right to call and confirm current pricing information. Cit-E-Cycles reserves the right to decline price matching on any goods at any time.
We do not offer a refund or exchange, except where a product is “out of stock” or otherwise deemed defective. Please see below for further details.
If a product is “out of stock” when you purchase your order, we will contact you to discuss revised delivery times or refund options.
The bike arrives 90% assembled. The wheel, handlebars, light and pedals will need to be put together. We recommend having the bike assembled by a professional bike mechanic to ensure the safety and performance is of the highest quality. Any fault due to miss-assembly will invalidate any specific warranty. Ensure the handlebars are safely secure and straight before riding. We can provide instructions on how to do this, on request.
Every bike sold at Cit-E-Cycles comes with a manufacturer specific warranty. Cit-E-Cycles will strive to facilitate any warranty claims as the arise.
Please note that manufacturers do not cover any shipping costs or labour costs incurred, most warranties only cover the specific part.
This warranty agreement does not apply to normal wear and tear, malfunctions or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use. The warranty is not transferable. Water damage and batteries that have been left to self-discharge for an extended period are also not covered by the terms of the warranty.
Regular maintenance is required on all bikes to ensure they run smoothly. This includes cleaning.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Cit-E-Cycles reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment.
The following terms and conditions apply to the goods or services by Cit-E-Cycles, including all transactions for the purchase of products through this website. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submission of any purchase order to Cit-E-Cycles indicates acceptance of these terms and conditions. We reserve the right to make changes to this site and these terms and conditions at any time.
All e-Bike sales are FINAL.
Questions or concerns regarding these terms and conditions can be directed to [email protected]