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Here are some of our most commonly asked questions relating to electric bikes. If you have questions about a specific bike, so you can view the individual e-bike and may find the answer in one of the tabs below the picture.

We try really hard to give as much information as possible about electric bikes, but it's hard to fit in every single question onto our website. Therefore if something is not answered below, please don't hesitate to send us an Inquiry or call us toll free at 1-855-557-7900

Most common e-bike questions

Do I need a license to ride an electric bike on the road?

Which electric bike is best for me?

Where can I ride an electric bike?

How fast will electric bikes go?

What is the different between a pedal assist and throttle assist bicycle?

Does the electric bike recharge while I am pedalling?

How long does it take to recharge the battery?

How should I look after my battery?

Should I completely drain the battery before charging?

Where are your electric bikes made?

I have seen cheaper electric bikes, what's the difference?

What are the running costs of owning an electric bike?

Why should I ride an electric bike?

Does it matter if the electronics get wet?

How should I clean my electric bike?

Can I put one of your e-bikes on a car rack?

Most common sales questions

Can I try before I buy?

Can I order online and collect the bike in store?

I live outside the reach one of the local shops

Will the electric bike arrive assembled?

Where should I get my electric bike serviced?

How often should I have my electric bike serviced?

Where can I buy spare parts for my electric bike?

I don't live local to you, what happens in the event of a problem?

What warranty do you offer on your bikes?

How do I know what size eBike to purchase?

Where can I find reviews published on your electric bikes?

I have purchased an eBike from somewhere else, I have a problem, can you assist?

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