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General sale terms:

Every product sold AS IS !
All sales are FINAL !
Products such as, electric bicycles, electric scooters, power products, parts and accessories may, in some situations, be shipped mechanically and visually unchecked. For the extra fee we can inspect, assemble the product for you and ship it assembled. Such assembly fee is offered on most product detail pages.

Due to nature of the product i.e. heavy, bulky, pricey shipping we do not accept any returns under any circumstances. If you order product please make sure you order it. We will not accept any returns on all motorized products. Returns will be accepted for all parts and accessories orders. Full refund minus paid shipping will be issued. 20% restocking fee must be charged on all returned parts and accessories.

DO NOT refuse shipment on arrival under any circumstances even if damaged. Refused products will not be reshipped, rather 50% refund will be issued, no exceptions.

Shipping problem terms :

In the event when product came damaged we will replace all damaged parts free of charge however standard S&H fee will be collected. Standard S&H fee is whatever amount it costs to ship certain part(s) to you, based on UPS calculator rate. Usual fee amount is anywhere between 5-50 dollars.
Any scratches, stress marks, rubbing marks to plastic body kit or metal frame will not be looked at. We will only replace parts when they came with substantial damage i.e. serious cracks, broken off plastic. Every product is shipped brand new and in top shape. Note that normal level of scratches and rubbing is common considering how heavy boxes are and the way they are packaged.
Such parts as reflectors, screws, bolts, nuts, tire caps, spare parts, bearings, bushings, rubber tubes missing, broken, stripped or otherwise will not be replaced. If you are missing complete hardware kit to install wheels or missing complete handle bar kit please contact us we will reship them however if certain bolts, screws are missing please buy them at your local hardware store.
Every single part is subject to availability. We stock 95% of all parts at all time. In the event when part(s) is on back order please be patient. It will be shipped once we receive them in stock.

If you have any questions about sales terms and/or shipping problems please contact us using contact us form.