Shipping problem terms :
In the event when product came damaged we will replace all damaged parts free of charge however standard S&H fee will be collected. Standard S&H fee is whatever amount it costs to ship certain part(s) to you, based on UPS calculator rate. Usual fee amount is anywhere between 5-50 dollars.
Any scratches, stress marks, rubbing marks to plastic body kit or metal frame will not be looked at. We will only replace parts when they came with substantial damage i.e. serious cracks, broken off plastic. Every product is shipped brand new and in top shape. Note that normal level of scratches and rubbing is common considering how heavy boxes are and the way they are packaged.
Such parts as reflectors, screws, bolts, nuts, tire caps, spare parts, bearings, bushings, rubber tubes missing, broken, stripped or otherwise will not be replaced. If you are missing complete hardware kit to install wheels or missing complete handle bar kit please contact us we will reship them however if certain bolts, screws are missing please buy them at your local hardware store.
Every single part is subject to availability. We stock 95% of all parts at all time. In the event when part(s) is on back order please be patient. It will be shipped once we receive them in stock.
If you have any questions about sales terms and/or shipping problems please contact us using contact us form.